"As a scientific instrument manufacturer, our goal is to not just produce and supply quality analytical instruments which return tangible value to our clients. We seek to be a strategic business resource with whom our clients consult to address their most critical issues," says Jeff Sherman, VP of business development, Micromeritics Instrument Corp.
The results of a survey from an independent, third-party research firm, TechValidate, indicate that more than half of the 606 respondents are taking full advantage of that value. A total of 90% of the respondents reporting an improvement in their scientific results and 90% experiencing an improvement in the interpretation of the data.
William Carty, professor and chair of ceramic engineering, Alfred University describes his experience with Micromeritics instruments as, ‘reliable, easy to use, and good technical service when necessary’.
"The relationship we strive to achieve with our clients goes beyond providing an extraordinary instrument. We’re focused on providing a whole-solution approach to our customers, creating mutual success for both parties," says Alisa Moloney, marketing manager, Micromeritics Instrument Corp.
While the survey results show that product quality and reliability (62%) were key factors in their choice to buy Micromeritics, 41% of the respondents also reported strong satisfaction with their ongoing relationship with Micromeritics as a key factor driving their decision to buy again and. This strategic relationship with our clients really makes our coworkers proud to be a part of the Micromeritics worldwide team.
"It’s seeing this type of feedback that makes what we do here really worthwhile," Adrian Gibson, director of manufacturing, Micromeritics Instrument Corp. states.
"I’ve been a part of Micromeritics for 25 years. When I see this, I know we’re making a difference."
Stephen Polgar, quality director at Asbury Carbons recommends Micromeritics based on this very reason: "We’ve had a great experience using them for over the past 20+ years. It allows us better characterisation of our products."
For more information, please contact Micromeritics.